FAQ | frequently asked questions

How do I care for my tag?

  • keep your tag dry
  • If the writing on your tag starts to fade, fill it in with black permanent marker, let it sit for 20 minutes, then rub off with rubbing alcohol on a soft (cotton or micro fiber) cloth.
  • Scratches and dents are bound to occur, especially if your pet is more active. To re-polish the metal, use SUPER FINE GRADE (#0000) steel wool and wipe clean with a cotton or micro fiber cloth and a bit of rubbing alcohol.

Do you do customized orders?

  • If you want something you don't see in the shop, send me a message and I will be happy to do my best to help make your vision come to life!

What size should I get?

  • the size you see is measured by diameter. the 1 inch tag is the size of a quarter and the 1.25 inch tag is slightly larger (toonie size).
  • 1 inch is recommended for small and medium dogs, 1.25 inch is recommended for large dogs.

Do you ship internationally?

  • Yes, shipping cost will be calculated by your location.

What shipping options are available and how long does it take?

  • Untracked domestic delivery within Canada is UNTRACKED lettermail which can take 3-15 business days. 
  • Express post is available at checkout to upgrade domestic orders to tracked shipping.
  • All international items are sent with small packet tracked shipping and typically takes 1-2 weeks to arrive to USA and UK destinations. International locations depend but can take up to 4 weeks.